Frequently Asked Questions

We ship across Canada via Canada Post. Orders typically process within 1–2 business days. Delivery times vary by region but usually take 2–5 business days after shipment.
Duff is packaged in sturdy boxes containing one dozen pieces, designed to maintain freshness and protect your order during transit.
Yes! Once your order ships, you will receive a tracking number via email to monitor delivery status.
Please contact us within 48 hours of receipt. We will arrange a replacement or refund promptly.
Orders can be modified or canceled within 1 hour of placement. Please contact us immediately to request changes.

Due to the perishable nature of our products, we cannot accept returns. However, if there is a quality issue or mistake with your order, please reach out and we’ll make it right.
Refunds are issued only in cases of damaged or incorrect orders reported within 48 hours of delivery.

Our Duff is made with sugar, oil, flour, baking powder, shortening, egg, butter, salt, and cinnamon.
Yes, all our Duff flavors are 100% vegetarian and vegan-friendly.
While we do not use nuts in our Duff, it may contain traces of coconut. Please contact us if you have specific allergy concerns.
Some menu items are halal-friendly; however, our kitchen is not certified halal. Currently, we do not offer gluten-free options.

Keep your Duff refrigerated if you plan to consume within 3–4 days. For longer storage, freeze it tightly wrapped for up to 3 months.
For best results, warm Duff in a preheated oven at 350°F (175°C) for 5–7 minutes (out of packaging) or microwave on medium power for 30–45 seconds until heated through (in packaging).
Yes! Duff freezes well and retains flavor. Wrap tightly in plastic wrap or foil before freezing.

Absolutely! We offer catering services and private cart bookings for events in Toronto and surrounding areas.
We recommend booking at least 2 weeks in advance to ensure availability and to tailor the menu to your needs.
We cater a variety of events including corporate lunches, weddings, private parties, festivals, and pop-ups.
We offer our full DoorDash menu items for catering, customized to fit your preferences and event type. It’s not just Duff — from our signature stuffed buns to breakfast sandwiches and savory treats, we bring authentic Caribbean comfort food tailored to your occasion.
Use the Reach Out form on our website and select “Catering Request” or “Private Cart Booking” to get started.

Yes, we are expanding! Please contact us via the Reach Out form selecting “Wholesale/Cold Ship Inquiry” or “Franchise & Investor Inquiry” for more details.

We do not have a physical retail location yet, but we are proudly rooted in The Bahamas with operations and pop-ups in Toronto, bringing Caribbean comfort food to Canadian streets. Stay tuned for our retail location coming soon!
Currently, we sell primarily through our website, pop-ups, and select wholesale partners. Subscribe to our newsletter for email updates!
For now, we ship Duff anywhere in Canada and full menu items in the Greater Toronto Area for events and pop-ups, or through DoorDash.